行业信息
全新质量评价基准: EFQM欧洲质量奖
发布者:奥世认证  发布时间:2009-08-20  浏览次数:
In Europe, the “Levels of Excellence”, a harmonised recognition programme developed by EFQM, has existed since 2001. This programme has been developed in order to recognise the way to business excellence in clearly defined steps.
在欧洲, 欧洲质量奖:“卓越绩效”奖项, 是EFQM在2001年开发的一个综合的质量表现评价项目。 这个项目的开发是为了明确定义并引领企业走向成功的步骤。奥世公司在2009年7月率先在亚洲地区及我国引进此一全新概念及评价项目,协助企业接轨国际,提升国际竞争力,并向公众展示您已达成的新标竿!
 
 
Motivation and benefits
 动机与效益
■ simple and practice oriented initiation of an organisation in systematically   working at excellence
简单并注重实践,系统的致力于组织的卓越性
■ concrete step to consolidating experience made with the EFQM Excellence Model and the RADAR logic
统一与EFQM卓越模型和RADAR逻辑经验的具体步骤
■ getting to know the organisation’s present efficiency and effectiveness and setting priorities for improvements
增进对组织当前效率和有效性的了解,并设置改善的优先权
■ progress review on the way to business excellence and independent validation
在达到优秀企业及独立确认的过程中进行过程评审
■ Europe-wide documentation, publication and recognition on the way to business excellence
在走向优秀企业的过程中,可向全欧洲公开宣布的文献、出版物
■ clearly structured steps on the way to the Austrian Quality Award or EFQM Excellence Award (EEA)
获得Austrian Quality Award奥地利质量奖或EFQM Excellence Award欧洲质量奖的清晰步骤
 
 
Objectives 欧洲质量奖的目标
■ establishing a continuous European assessment approach for organisations of any size and with different levels of maturity
为任何规模和不同成熟水平的组织建立一种连续的欧洲先进的评估方法
■ tailored use of the EFQM Excellence Model for different levels of maturity within the organization
对不同成熟水平的组织量身应用EFQM质量奖模型
■ measuring the organisation’s present efficiency and effectiveness and level of performance
测量组织当前效率,有效性和绩效水平
■ defining the organisation’s areas for improvement and planning improvements
定义组织需要完善的区域并策划改进工作
■ creating a holistic picture of the organization
 编制一张组织的整体组织机构图
■ motivation to rethink the procedures for managing the organization
重新考虑组织的管理程序的动机
 
 
Committed to Excellence
卓越绩效的承诺
■ defining areas for improvement by making a rough self-assessment – basis: EFQM Excellence Model
 通过做一个概略的自我评价来定义改善的区域–依据: EFQM欧洲质量奖模式
■ drawing up an action plan (no more than 12 pages) and implementing this plan
草拟行动改进报告(少于12页)并实施这个计划
 
 
Validation 评价确认:
■ it needs to be demonstrated that at least three improvement initiatives have been started and completed successfully (acc. to the RADAR logic)
需证明已进行并成功完成至少三项改进行动(根据RADAR 逻辑)
■ an independent validator verifies implementation of the action plan in the course of a site visit
在现场评价期间,独立的确认人验证行动计划的实施
■ in case of success, Quality Austria and EFQM show their recognition by granting the certificate “Committed to Excellence”
在成功的情况下,Quality Austria和EFQM通过授予证书来显示他们认可的 “致力于卓越性”
 
 
Recognised for Excellence
卓越绩效的认可
■ self-assessment acc. to the EFQM Excellence Model (32 sub-criteria)
根据EFQM欧洲质量奖模型进行自我评估(32 个下属评价准则)
■ prepare submission document (short description of one’s organisation or company documentation, no more than 51 pages)
准备提交文件(简单描述组织或企业文件,少于51页)
■ assessment carried out by 2-4 external experienced assessors  
由2-4位有经验的EFQM评估者执行评估
■ company specific analysis, site visit, consensus and scoring made by the team of assessors
评价组对公司的具体分析、现场访问,意见和计分
■ feedback report on the level of criteria
评价组依据”评价准则” 出示的反馈报告
■ recognition for > 300, 400, 500 points  
不同程度的结论: 大于 300分或 400分, 500分的结论
■ In case of success, Quality Austria and EFQM show their recognition by granting the certificate “Recognised for Excellence” Austrian Quality Award 
 如果成功通过评审,Quality Austria和EFQM通过授予“卓越绩效认可” Austrian Quality Award证书或EFQM欧洲质量奖证书
■ basis for assessment: EFQM Excellence Model & RADAR scoring tables 
评估的基础依据:EFQM欧洲质量奖模型 & RADAR得分表
■ assessment made by 3-5 external, experienced assessors  
 由3-5位外部有经验的评审员进行评估
■ use of company documentation or description written by the organisation itself (15 – 75 pages)
使用受评价组织的文件或组织有关的陈述报告(15 – 75页)
 
 
Prizes and awards: 可获奖项及表扬:
■ Award Winners (1 winner in each category) 优胜获奖(每个类别1名优胜者)
■ Finalists入围者
■ Prize Winners: The jury can grant prizes to organisations that excel in the Fundamental Concepts of Excellence, i.e. in the individual aspects of the EFQM Excellence Model
得奖者: 评审团可授予奖项给在优秀的基本概念擅长的组织,即在EFQM卓越模型的各别方面
 
 
in the categories: 适用的企业类型:
■ large organizations 大型企业
■ operational units 业务单位
■ small and medium enterprises (SMEs)  中小企业(SMEs)
■ public sector / non-profit , ;organizations 国营部门/非盈利性组织
 
 
The demonstrated economic benefits
 组织可展示的经济效益
The international study “The impact of the effective implementation of organisational excellence strategies on key performance results” shows that effective implementation of the “Excellence Principles” influences the organisation’s results in a significantly positive manner (e.g. turnover, cost, employees).
在“有效实施组织卓越战略的关键绩效的影响”的国际研究显示:有效执行欧洲质量奖“卓越原则”的组织,可看到组织积极的成长表现(例如营业额增加、成本降低,雇员素质)。
 
 
The Levels of Excellence are clearly structured steps on the way to the Austrian Quality Award,EFQM. On this way, Quality Austria offers a bundle of possible support and accompanying activities:
卓越绩效是在获得奥地利质量奖或欧洲质量奖过程中被清晰构建的。 在此过程中,奥世公司/奥地利品质保证协会提供一系列可能的支持活动,包括:
■ course “EFQM European Excellence Assessor” 
“EFQM欧洲质量奖评审员”课程
■ course “Committed to Excellence Validator”
“致力于卓越验证者”讲座及课程
■ Excellence workshop
    卓越研讨会
■ Quick Scan Workshop
    各类协助您快速进入EFQM模式的研讨会
■ facilitating self-assessment projects – workshop
   促进自我估价项目–研讨会
 
 
All the courses and workshops are also offered as inhouse trainings
以上所有讲座/课程和研讨会均可提供内部培训
 
 
 
如需更多有关EFQM信息,请连系我们: office@oqs-ap.com或是 Nicole Mayer产品经理nicole.mayer@qualityaustria.com
 

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